IDS provides impeccable support worldwide, through strategically placed teams as well as online links. Our client care includes implementation, installation, training, online technical assistance, operational help, trouble shooting and product updates.

The Development and Global Support Center is located in Bangalore, with a large work strength that has a combined domain experience of 400+ man-years! Our international teams provide local support and distribution partner co-ordination.

Throughout pre installation and post installation, our personnel work closely with yours, to make certain your organization objectives are thoroughly understood and met on schedule. Our emphasis on flexibility ensures customizations, modifications and upgradation are readily provided, to suit your needs. IDS’ systemized and documented processes reduce downtime and provide optimal deliverables. Constant reviews provide for incorporating emerging technologies to benefit you strategically.

We believe that excellent training is the key to successful implementation. Our training programs take place at several levels, ensuring your staff are thoroughly familiar with the necessary theory and practical application of systems. Real life operational scenarios are simulated to reinforce training. We also recommend training overviews on a regular basis. “Train the trainer” programs are provided to selected members of your staff.

Post installation support and trouble-shooting help are also provided through our
Remote Log-in service.