Quality management system.

Fortune Care enables prompt service for happy guests! As a Quality Management Software Solution, it allows guests to make calls to a single number from whereon, the system would log, allocate, track, analyze the requests / complaints and incidents to enhance and streamline guest services.

Fortune Care helps in automatic escalation of request/complaints or incidents that are overdue, be it informing the VIP status of a guest to the housekeeper, or letting the HOD / general manager know that extra soap or extra towel tops the list of guest incidents. It helps set pre-defined timeframe for service deliveries which once set, has to be adhered to, creating a new standard benchmark for servicing a guest. Apart from in-bound calls from in-house guests, it also handles potential guest queries requesting for information on room availability and reservation..

Fortune Care enables scientific measurement of workload and performance and helps better one’s own benchmarks each time.

Departments covered